There are certain conversations all leaders dread: the ones in which we have to deliver bad news, discuss a sensitive or “political” subject, or talk about a project or meeting that’s gone wrong.
The mere thought of having these difficult conversations fills you with anxiety, and distracts you from other work. You don’t want to play the bad guy, and or have the situation to blow up in your face. As much as it’s tempting, you don’t want to just avoid the whole mess, either. You want to take charge and talk about it—effectively. But how?