Harvard Business Publishing┬áSurprises happen. Now, that’s not exactly the phrase that I remember hearing people say in Brooklyn where I grew up. It was awfully similar, but shorter and…crasser. But no matter how you say it – or where you are today in the world – you and your management team are probably dealing with some real surprising.

I’ve been on both sides of a surprise. I’ve had to tell my boss some disappointing news a few times in my career. And I’ve done my own share of looking across my desk in disbelief at one of my direct reports.

As I reflect on those experiences, I thought of four things you might NOT want to do when (notice I didn’t say “if'”) you come face to face with a surprise.

…Read the full article here.

The Right Way to Manage Surprises

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