[Harvard Business] Poor leadership in good times can be hidden, but poor leadership in bad times is a recipe for disaster. To find out why leaders fail, we scrutinized results from two studies: In one, we collected 360-degree feedback data on more than 450 Fortune 500 executives and then teased out the common characteristics of the 31 who were fired over the next three years. In the second, we analyzed 360-degree feedback data from more than 11,000 leaders and identified the 10% who were considered least effective. We then compared the ineffective leaders with the fired leaders to come up with the 10 most common leadership shortcomings. Every bad leader had at least one, and most had several.
Raise your hand if you have heard this line at least a thousand times. In fact, you’ve likely heard it so much that it’s become meaningless. Communication, as I teach and coach, is the glue that holds an organization together. It is the means by which we exchange ideas, learn from each others, and perhaps most importantly, connect to each other.
“Communication and interpersonal skills remain at the top of the list of what matters most to recruiters.” That’s according to the most recent Harris Interactive/Wall Street Journal business school survey published in September 2007.