McKinsey: How to test your decision-making instincts

Four tests McKinsey authors Andrew Campbell and Jo Whitehead ask managers and leaders to do before engaging in an instinct-based decision making process. Doing a Familiarity, Feedback, Measured-Emotion and Independence tests do trigger events that would allow the human mind to be more conscious! The article does not specify what types of instinct based decisions should be scrutinized by such tests, They’ve been offered as a general framework to follow. Decisions that are to be taken promptly are the high risk ones that if a leader does not train or fine tune his guts-decision making, then, consequences will be unexpected as well miscalculated.

Leaders should try Campbel and Whitehead tests and monitor the quality of their decisions over time. I urge you to read the full article at McKinsey Quarterly site here.

The Cost of Conflict Incompetence

Workplace conflict may be frustrating, but is it worth the incredible effort required to tackle it? Authors Craig Runde and Tim Flanagan suggest taking a close look at the financial and human costs of not being able to reduce conflict – a problem they call “conflict incompetence.”

In their book, Becoming a Conflict Competent Leader, Runde and Flanagan write that “when conflict is mismanaged, costs mount. Some out-of-pocket costs like absenteeism and lawsuits are relatively easy to see and compute. Others, like poor decision-making, lost opportunities and diminished quality of working relationships, can prove more costly, but they are more difficult to quantify.”