Though simply, yet provocative and crucial to consider next time you write an email or deliver a presentation! “The speaker had just been introduced. A slide behind him had his name and institution on it. A program in each member of the audience’s hands had the same information. And still, how did he begin? “Good Morning, my name is Gary Anderson...

In addition to McKinsey ideas on how to avoid bias in meetings; I also suggest using techniques like the Six Thinking Hats approach. I’ve blogged about it here. In this technique, you ask one of your audience to wear the hat of optimism, while another one wears the hat of pessimism, other with the hat of facts, hat of creativity, and hat of intuition, and you...

79% of global Fortune 100 use Twitter, Facebook, YouTube or corporate blogs to communicate with customers and stakeholders, this is absolutely astonishing. Corporate communication management with customers and stakeholders is changing. Voice of Customers is taking new shape, and obviously mailed-in-brochures or advertising leaflets are gone forever. Engaging in...

How could possibly Goodnight be mistaken? or  just lucky? running a 13,000 employee company with $2.2 billions in revenue has no room whatsoever for luck. I can not imagine unless that this man is just a superhero, or in more simplistic form, he is a leader. He is not alone and he is not the one. We had hundreds of similar unique and universal successes around the...

“Managers get lots of training on how to fire an individual employee but usually are left on their own when they have to deliver bad news to a group. No matter how skillfully you announce bad news, it’s likely to cause anxiety, result in at least a temporary drop in productivity, and prompt some of your valued employees to look for work elsewhere. How...