Adam Hartung produced an interesting; yet controversial piece in customer management. For decades, mottos as ‘customer is always right’, ‘ follow the customer’ and similar practices and focus on voices of customers overwhelmed managers, leaders and products innovators and designers. Companies used to continually listen to customers, alter...

Unlike his previous book ‘Good to Great’, Jim Collins examined how big, great and successful enterprise might fall, what dynamics or markers that drive to complete failure and total collapse. Mr.Collins discussed five stages of gradual, unnoticed, yet fatal free fall to failure. It starts with success arrogance or what he refers to as “Hubris Born...

 IT HAS long been known in financial markets that people are so reluctant to lose money that they will take big risks to avoid it. If you give the average person a 90% chance of winning a little money or a 10% chance of winning a lot, he will most likely take the option that offers him at least a little bit of cash. But offer him a 90% chance of losing a little...

More than one in eight risk managers believe that they are ignored by their employer, according to data from Whitehead Mann, the City headhunter. The firm spoke to more than 50 professionals involved in compliance and internal audit at companies in the FTSE 100 and found that half of them did not believe that they had sufficient influence to manage risk properly at...