Calming Conflict

What can leaders do to manage conflict and improve a situation? Learn to replace destructive behaviors with constructive behaviors, and you will see a difference in how conflict plays out around you.

In their book, Becoming a Conflict Competent Leader, Craig Runde and Tim Flanagan of Eckerd College, an affiliate of the Center for Creative Leadership describe seven constructive behaviors: four of them active, and three of them passive.

The 4 active behaviors all involve some overt behavior and typically reduce tension.